Return and Exchange Policy – MOV CITY

At MOV CITY, we are committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not fully satisfied with your purchase, we are here to assist you with our straightforward return and exchange policy.

1. Eligibility for Returns and Exchanges

  • Items must be returned or exchanged within 30 days of the purchase date.
  • The product must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of purchase (receipt or order confirmation) is required to process a return or exchange.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Perishable goods (e.g., food, treats).
  • Opened or used grooming products.
  • Personalized or custom-made items.
  • Gift cards.

3. Process for Returns

  • To initiate a return, please contact our customer service team at info@movcity.xyz or call us at 612-466-5139.
  • Once your return is approved, you will receive instructions on how to send the product back.
  • Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.

4. Exchanges

  • If you would like to exchange an item for a different size, color, or style, please contact us at info@movcity.xyz.
  • Items must meet the same conditions as returns (unused and in original packaging).
  • We will ship the replacement item once the original item has been received and inspected.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • Please note that shipping costs are non-refundable.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@movcity.xyz with your order details and photos of the product. We will arrange for a replacement or a full refund at no extra cost to you.

7. Contact Information

For any further inquiries about our return and exchange policy, feel free to reach out to us:

  • Email: info@movcity.xyz
  • Phone: 612-466-5139
  • Address: 2825 Sardis Station, Minneapolis, Minnesota, United States

Thank you for shopping with MOV CITY! We strive to ensure you and your pet have the best experience possible.