Sales Policy – MOV CITY

At MOV CITY, we are committed to delivering exceptional products and services for your pets, ensuring that every customer has a smooth and satisfying shopping experience. Please review our sales policy to better understand our terms of sale.

1. Order Processing

  • All orders placed through MOV CITY will be processed within 1-3 business days.
  • You will receive an email confirmation once your order has been successfully placed and is being processed.
  • In the event of delays due to high demand or unforeseen circumstances, we will notify you via email or phone.

2. Pricing and Payment

  • All prices listed on the MOV CITY website are in USD and include any applicable taxes.
  • We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods.
  • Full payment is required at the time of purchase.

3. Shipping Policy

  • We offer domestic shipping within the United States. Shipping rates are calculated at checkout based on your location and the weight of your order.
  • Free shipping may be available for orders exceeding a certain amount (please check our website for current promotions).
  • Once your order is shipped, you will receive tracking information via email.
  • Please allow 3-7 business days for standard shipping within the U.S.

4. Product Availability

  • While we strive to maintain accurate stock levels, there may be instances where a product is out of stock after your order has been placed.
  • If an item is unavailable, we will contact you promptly to offer an alternative product or provide a full refund.

5. Order Modifications or Cancellations

  • If you need to modify or cancel your order, please contact us immediately at info@movcity.xyz or call 612-466-5139.
  • Once an order has been shipped, we are unable to make changes or cancellations. However, you may initiate a return following our Return and Exchange Policy.

6. Refund Policy

  • Refunds are available under our Return and Exchange Policy. Items must be returned in unused, original condition within 30 days of purchase.
  • Refunds will be processed within 7-10 business days after receiving the returned items.

7. Damaged or Defective Products

  • If you receive a damaged or defective product, please notify us immediately at info@movcity.xyz. Include photos of the item and your order details.
  • We will arrange for a replacement or a full refund at no additional cost.

8. Customer Support

For any questions or assistance regarding your order, please don’t hesitate to contact our customer support team:

Thank you for choosing MOV CITY! We are committed to providing high-quality products and excellent customer service for you and your pets.