Shipping Policy for MovCity
Effective Date: May 9, 2025
At MovCity, we are committed to providing fast and reliable shipping services to ensure that you receive your products in a timely manner. This Shipping Policy outlines our shipping practices, fees, and delivery timelines.
1. Shipping Methods and Delivery Times
We offer various shipping methods to meet your needs. The available shipping options will be presented at checkout, and delivery times will vary based on your location and the shipping method selected. Our shipping options include:
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Standard Shipping: Estimated delivery time is 5-7 business days.
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Expedited Shipping: Estimated delivery time is 2-3 business days.
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Overnight Shipping: Available for next business day delivery.
Note: Delivery times are estimates and may vary depending on factors such as your location, weather conditions, and the time of year.
2. Shipping Costs
Shipping costs are calculated at checkout based on your order total, the shipping method selected, and the destination. For orders over $50, we offer free standard shipping within the United States.
3. International Shipping
We currently offer international shipping to select countries. International shipping fees are calculated at checkout based on the destination, weight, and size of your order. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply.
4. Order Processing Time
Orders are processed within 1-2 business days from the time of purchase, excluding weekends and holidays. Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number.
5. Tracking Your Order
Once your order has been shipped, we will send you a tracking number so you can monitor its progress. You can track your order by visiting our website and entering the tracking number in the “Track Your Order” section.
6. Delivery Restrictions
Currently, we only offer shipping within the United States and select international destinations. Some items may be restricted from certain locations due to shipping regulations or product availability.
7. Shipping Issues and Delays
While we strive to deliver your order on time, delays can sometimes occur due to reasons outside of our control, such as weather conditions, shipping carrier delays, or high demand periods. We will notify you promptly of any significant delays, and our customer service team is available to assist with any concerns.
8. Lost or Damaged Items
In the unlikely event that your order is lost or damaged during shipping, please contact us immediately at info@movcity.xyz. We will investigate the issue and offer a solution, which may include a replacement or refund for the damaged or lost items.
9. Shipping to P.O. Boxes and APO/FPO Addresses
We are able to ship to P.O. Boxes and APO/FPO addresses. Please note that delivery times may vary for these locations, and certain shipping methods may not be available.
10. Return Shipping
If you need to return an item, please refer to our Refund and Returns Policy. Customers are responsible for return shipping costs unless the item is defective or incorrect.
11. Changes to the Shipping Policy
MovCity reserves the right to update this Shipping Policy at any time. All changes will be reflected on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about any updates.
Contact Us
If you have any questions or need assistance with shipping, please feel free to contact us:
MovCity
Street: 1102 Spirit Drive, Michigan, United States
Phone: 386-643-9531
Email: info@movcity.xyz
Website: www.movcity.xyz
