Refund and Return Policy for MOVCITY
Effective Date: March 4, 2025
At MOVCITY, we are committed to providing our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a straightforward and transparent refund and return policy. Please review the details below to understand how we handle returns and refunds.
1. Return Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please ensure that the following conditions are met:
- Eligibility for Return: Items must be returned within 30 days from the date of purchase. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
- Non-Returnable Items: Certain items such as personalized products, gift cards, or products marked as non-returnable cannot be returned. Please check product descriptions for return restrictions.
- Return Process: To initiate a return, please contact our customer service team at info@movcity.xyz or call us at 360-315-6790. We will guide you through the return process and provide you with a return authorization (RA) number. You will be responsible for return shipping fees unless the item is defective or incorrect.
2. Refund Policy
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original payment method.
- Refund Timeframe: Refunds will be processed within 7-10 business days after receiving the returned item.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If the payment was made via credit card, it may take 5-7 business days for the refund to appear on your credit card statement, depending on your card issuer.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@movcity.xyz or 360-315-6790. We will arrange for a free return or exchange of the defective item. You will not be responsible for the return shipping costs for damaged or defective items.
4. Exchanges
If you would like to exchange a product for a different size, color, or model, please contact our customer service team. Exchanges are subject to product availability. If the item you wish to exchange is unavailable, we will process a return and refund according to our standard policy.
5. Shipping Costs
Shipping fees for returned items are the responsibility of the customer, except in cases where the item is defective, damaged, or an error was made on our part. Please retain proof of return shipping for tracking purposes.
6. Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed and shipped cannot be canceled. If you are eligible for a return, the regular return policy will apply.
7. How to Contact Us
If you have any questions regarding our refund and return policy or need assistance with a return or refund, please feel free to reach out to us using the following contact details:
MOVCITY
398 Terra Street, Poulsbo, Washington, United States
Phone: 360-315-6790
Email: info@movcity.xyz
Website: https://movcity.xyz/
Thank you for shopping with MOVCITY. We value your business and are dedicated to ensuring your satisfaction with every purchase.