Sales Policy – MOVCITY

Effective Date: May 9, 2025

At MovCity, we are committed to providing a seamless shopping experience with the highest quality products and services for your pets. This Sales Policy outlines the terms and conditions that apply when purchasing products from MovCity, whether you are shopping online or in-store. By making a purchase, you agree to the terms outlined below.

1. Product Availability

  • MovCity offers a wide range of premium pet products. Product availability may vary depending on demand and stock levels. In the event an item is out of stock, we will notify you immediately and provide an estimated restock date if applicable.

  • We reserve the right to limit quantities or cancel orders in case of inventory discrepancies or pricing errors.

2. Pricing

  • Prices: All prices listed on our website and in-store are in USD and may include taxes where applicable. Prices are subject to change without notice.

  • Discounts and Offers: From time to time, we may offer special discounts, promotions, or sales events. These offers are valid for a limited period, and MovCity reserves the right to modify or discontinue any promotional offers at its discretion.

3. Payment Methods

  • MovCity accepts various payment methods for your convenience, including:

    • Credit cards (Visa, MasterCard, American Express)

    • PayPal

    • Other secure payment options (such as Apple Pay or Google Pay)

  • Payments are processed securely. You are required to provide accurate billing information to complete your order.

4. Order Confirmation

Once you place an order, you will receive an order confirmation email with the details of your purchase. Please review this information carefully, including the items, prices, and shipping details. If any of the information is incorrect, please contact us immediately so we can make the necessary adjustments before the order is processed.

5. Shipping and Delivery

  • Shipping Costs: Shipping fees are calculated at checkout based on the size, weight, and destination of your order.

  • Processing Time: Orders are processed and shipped within 1-2 business days from the time of payment, excluding weekends and holidays.

  • Delivery Time: Delivery times will vary depending on the shipping method selected during checkout. MovCity provides both domestic and international shipping options.

  • International Shipping: International customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country’s customs.

6. Returns and Exchanges

  • Return Window: Customers may return or exchange eligible items within 30 days from the date of delivery. Items must be in their original condition and packaging. Please refer to our Return and Exchange Policy for full details.

  • Non-Returnable Items: Certain items, such as used dog food or opened grooming products, may not be eligible for return or exchange.

7. Cancellations

  • Orders can only be canceled before they are processed or shipped. Once an order has been shipped, we cannot cancel it, but you may return it following our Return and Exchange Policy.

8. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at info@movcity.xyz or call 386-643-9531. We will arrange for a replacement or refund, depending on the circumstances. Please provide images of the damage or defect when contacting us to facilitate a quicker resolution.

9. Customer Service

  • MovCity is dedicated to offering outstanding customer service. If you have any questions about products, orders, shipping, or returns, please contact us: