Sales Policy for MOVCITY
Effective Date: March 4, 2025

At MOVCITY, we are dedicated to offering high-quality products and exceptional service to our customers. Our sales policy outlines the terms and conditions that govern the purchase of products on our website. Please take a moment to review our policy to understand how we handle orders, pricing, payment, and more.

1. Ordering Process

To place an order, simply browse our website and select the items you wish to purchase. Once you’ve made your selection, proceed to the checkout page. You will be prompted to provide your shipping details and payment information.

  • Order Confirmation: After placing your order, you will receive an email confirmation with your order details. This confirms that we have received your order, but it does not necessarily mean that your order has been processed for shipment.
  • Order Processing: We process orders on business days, typically within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Availability: While we make every effort to ensure that all products are available, inventory may be subject to change. If an item is out of stock or unavailable, we will notify you as soon as possible.

2. Pricing and Payment

All prices listed on our website are in U.S. dollars and are subject to change without notice. We strive to provide accurate pricing, but in the event of a pricing error, we will notify you and request your confirmation before proceeding with the order.

  • Sales Tax: Sales tax may be applied to your order depending on your shipping address. The applicable tax will be calculated at checkout.
  • Accepted Payment Methods: We accept various forms of payment, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Payment is due at the time of order placement.

3. Shipping and Delivery

We offer reliable shipping services to ensure your order reaches you in a timely manner. Shipping costs are calculated based on the weight, size, and destination of the order.

  • Shipping Methods: We offer various shipping options, including standard, expedited, and express shipping. Shipping times may vary based on your location and the selected shipping method.
  • Shipping Times: Delivery times are estimates and may vary due to factors such as weather, holidays, or shipping carrier delays. Once your order ships, you will receive a tracking number to monitor the delivery progress.
  • International Shipping: We offer international shipping on select products. If you are located outside of the United States, please check our shipping policy for additional details and fees.

4. Order Cancellation and Modifications

If you wish to cancel or modify your order, please contact us as soon as possible. We aim to process orders quickly, so changes or cancellations can only be made if the order has not yet been shipped. Once an order has been shipped, it cannot be modified or canceled.

  • Partial Cancellations: If you wish to cancel part of your order, please contact us immediately. Depending on the status of your order, we will process the cancellation accordingly.
  • Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. We will make every effort to update the address before the order is shipped.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Return and Refund Policy. Our standard return policy allows you to return items within 30 days of purchase under certain conditions.

6. Warranty and Product Guarantees

We stand behind the quality of our products. If your item is defective or damaged upon arrival, please contact us immediately. We offer warranties on most of our products, covering defects in materials and workmanship. The specific warranty terms will vary depending on the product.

7. Customer Support

At MOVCITY, we are dedicated to providing excellent customer service. If you have any questions or concerns regarding your order, product inquiries, or our sales policy, please don’t hesitate to contact us. Our team is available to assist you with any issues you may encounter.

8. Privacy and Data Protection

Your privacy and the protection of your personal data are important to us. We use secure payment gateways and encryption to safeguard your information. Please refer to our Privacy Policy for more information about how we collect and use your personal data.

9. Limitation of Liability

Movcity is not liable for any damages or losses resulting from the use or inability to use our products. Our liability is limited to the purchase price of the product. We are not responsible for indirect, incidental, or consequential damages.

10. Terms and Conditions

By purchasing from MOVCITY, you agree to abide by all terms and conditions outlined in this sales policy, as well as any additional policies referenced on our website.

How to Contact Us

If you have any questions or need assistance with your order, please contact our customer service team:

MOVCITY
398 Terra Street, Poulsbo, Washington, United States
Phone: 360-315-6790
Email: info@movcity.xyz
Website: https://movcity.xyz/

Thank you for choosing MOVCITY! We appreciate your business and look forward to providing you with exceptional products and service.