Shipping Policy for MOVCITY
Effective Date: March 4, 2025

At MOVCITY, we are committed to providing a smooth and reliable shipping experience for all of our customers. Our Shipping Policy outlines how we handle the processing, shipping, and delivery of orders placed through our website. By making a purchase from us, you agree to the terms set forth in this policy.

1. Order Processing

Once you place an order on MOVCITY, we begin processing it as soon as possible. The processing time includes verifying payment, preparing your items for shipment, and preparing shipping labels.

  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details. This confirms that we have received your order.
  • Processing Time: Most orders are processed within 1-2 business days, excluding weekends and holidays. Orders placed on holidays or weekends will be processed the next business day.
  • Order Modifications: Once an order has been processed and shipped, it cannot be modified. If you need to modify your order, please contact us immediately and we will do our best to assist you before the order is shipped.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to meet the needs of our customers. Shipping fees are calculated based on the size, weight, and destination of your order. The following are our available shipping options:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Express Shipping: Delivery within 1-2 business days.

Please note that these delivery times are estimates and may vary based on factors such as weather conditions, holidays, or delays from our shipping partners. We do not guarantee delivery times, but we make every effort to fulfill orders as quickly as possible.

3. Shipping Costs

Shipping costs are determined by the weight, size, and destination of your order. During checkout, the applicable shipping charges will be calculated and added to your total order amount.

  • Free Shipping: We offer free standard shipping on all orders over $100. This promotion is subject to change without notice.
  • International Shipping: We offer international shipping to select countries. The shipping cost for international orders will be calculated during checkout and is based on the destination country.

4. Delivery Locations

We ship to most addresses within the United States and select international destinations. During checkout, you will be prompted to enter your shipping address, and our system will calculate the available shipping options for your location.

  • Domestic Shipping: We offer shipping to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories.
  • International Shipping: We offer shipping to select countries, including Canada, the UK, Australia, and others. Please note that international shipping may incur additional customs fees, taxes, or duties, which are the responsibility of the customer.

5. Shipping Carriers

We partner with reliable shipping carriers to ensure that your order arrives safely and on time. The shipping carriers we use include:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

Once your order has been shipped, you will receive a tracking number via email to monitor your shipment. You can track your order on the respective carrier’s website.

6. Shipping Restrictions

Certain items may have shipping restrictions due to size, weight, or regulatory requirements. If there are any shipping restrictions on your order, we will notify you before processing the shipment.

  • Oversized or Heavy Items: Larger items such as motorcycles or bulky equipment may have higher shipping fees or require special shipping arrangements. If this applies to your order, we will notify you of any additional shipping charges or delays.
  • Restricted Areas: Some remote or international locations may not be eligible for delivery, or delivery may take longer due to regional restrictions.

7. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. If you do not receive a tracking number or if you experience any issues with your shipment, please contact us at info@movcity.xyz, and we will assist you in tracking your order.

8. Delays and Shipping Issues

While we strive to fulfill all orders promptly, there may be delays caused by factors beyond our control, such as weather, holidays, or delays with shipping carriers. If your order is delayed, we will do our best to inform you and provide updated delivery information. However, MOVCITY is not responsible for delays caused by shipping carriers or other external factors.

  • Incorrect Address: If an order is delayed or returned due to an incorrect address provided by the customer, MOVCITY is not responsible for additional shipping charges or delays. Please ensure that your shipping address is accurate before completing your order.

9. Lost or Damaged Items

If your order is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund, depending on the circumstances.

  • Lost Shipments: If your shipment is lost in transit, we will initiate a claim with the carrier. Once the claim is approved, we will reship the items or issue a refund as needed.
  • Damaged Items: If your item is damaged during shipping, please contact us within 7 days of receiving the order and provide photos of the damage. We will work with the carrier to resolve the issue and offer a replacement or refund.

10. Customer Responsibilities

As a customer, you are responsible for providing accurate shipping information and for ensuring that someone is available to receive your order at the delivery address. If a package is returned due to an incorrect address or failure to collect the package, you will be responsible for the return shipping costs.

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes to the policy will be posted on this page with an updated “Effective Date.” Please review this policy regularly to stay informed about our shipping practices.

12. Contact Us

If you have any questions or concerns regarding our shipping policy, or if you need assistance with your order, please feel free to reach out to our customer service team. We are here to assist you and ensure that your shopping experience with MOVCITY is smooth and enjoyable.

MOVCITY
398 Terra Street, Poulsbo, Washington, United States
Phone: 360-315-6790
Email: info@movcity.xyz
Website: https://movcity.xyz/

Thank you for shopping with MOVCITY. We appreciate your business and look forward to providing you with top-quality products and reliable shipping services.